Nanna's
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Frequently Asked Questions

  • Nanna's Frozen Fruit Voluntary Recall

     

    1. What is the consumer recall about?

     

    While there are no confirmed test results indicating a potential link to hepatitis A, we are working proactively with health authorities based on the information they have presented to date. The Consumer Recall is due to potential Hepatitis A contamination of Nanna's 1kg frozen Mixed Berries. The recall on Creative Gourmet Mixed Berries 300g and 500g, and also Nanna's 1kg frozen Raspberries, is a precautionary measure due to potential microbiological contamination.

     

    2. What products are being recalled? Is it just Nanna's 1kg Mixed Berries?

     

    As a precautionary measure, in the interests of public safety, Patties Foods has extended its Consumer Recall of Nanna's 1kg frozen Mixed Berries to include Creative Gourmet Mixed Berries 300g and 500g packs, and also Nanna's 1kg frozen Raspberries.

     

    All Nanna's and Creative Gourmet Mixed Berries, and Nanna's Raspberries, with best before dates as follows may be returned to the place of purchase for a full refund.

     

    1kg Nannas Mixed Berries up to and including Best Before Date 22/11/16.

    • 300g Creative Gourmet Mixed Berries, with a Best Before Date up to and including 10/12/17.
    • 500g Creative Gourmet Mixed Berries, with a Best Before Date up to and including 06/10/17.
    • 1kg Nanna's Raspberries with a Best Before Date up to and including 15/09/16

     

    3. What to do?

     

    Consumers should not eat these products and should return the pack to the place of purchase for a full cash refund.

     

    Any consumers concerned about their health should seek medical advice from their GP or Government Health Authorities in their state.

     

    www.health.vic.gov.au
    www.health.nsw.gov.au
    www.health.qld.gov.au
    www.sahealth.sa.gov.au
    www.health.wa.gov.au
    www.health.nt.gov.au
    www.health.act.gov.au
    www.dhhs.tas.gov.au

     

    4. Are other products affected?

     

    The Consumer Recall is only for 1kg packs of Nanna's Frozen Mixed Berries with a Best Before Date up to and including 22/11/16, 300g and 500g packs of Creative Gourmet Mixed Berries with a Best Before Date up to and including 06/10/17 for 500g and 10/12/17 for 300g, and also 1kg packs of Nanna's frozen Raspberries with a Best Before Date up to and including 15/09/16.

     

    No Nanna's fruit pies, crumbles, waffles or donuts, or other frozen fruit items are affected by the recall. Fruit used in the production of these products is not sourced from the region identified as a potential link to the health concern.

     

    No other products within the Creative Gourmet range are affected by the recall.

     

    5. Where does the fruit come from?

     

    NANNA's

     

    1kg Mixed Berries (RECALLED): Packed in China
    Raspberries Blackberries and Strawberries are sourced from China and packed in China.
    Blueberries are sourced from Chile before being packed in China.

     

    1kg Raspberries (RECALLED): Picked and packed in China

     

    1kg Blueberries (NOT RECALLED): Picked and packed in Chile.

     

    1kg Sliced Strawberries (NOT RECALLED): Picked and packed in Chile.

     

    1kg Mango (NOT RECALLED): Picked and packed in Vietnam

     

    800g Avocado (NOT RECALLED): Picked and packed in Peru

     

    CREATIVE GOURMET

     

    Mixed Berries 500g and 300g (RECALLED): Packed in China.
    Raspberries Blackberries and Strawberries are from China.
    Blueberries are sourced from Chile before being packed in China.

     

    Raspberries (NOT RECALLED): Picked and packed at different sources in China to Nanna's 1kg Raspberries, Nanna's 1kg Mixed Berries, and 300g & 500g Creative Gourmet Mixed Berries.

     

    Blueberries (NOT RECALLED): Picked and packed in Chile.

     

    Whole Strawberries (NOT RECALLED): Picked and packed in China at different sources in China to Nanna's 1kg Raspberries, Nanna's 1kg Mixed Berries, and 300g & 500g Creative Gourmet Mixed Berries.

     

    Blackberries(NOT RECALLED): Picked and packed in China at different sources in China to Nanna's 1kg Raspberries, Nanna's 1kg Mixed Berries, and 300g & 500g Creative Gourmet Mixed Berries.

     

    Cherries (NOT RECALLED): Picked and packed in Turkey.

     

    6. Where do I take the product to?

     

    Please take your pack back to point of purchase for a full refund.
    Please note refund only applies to the following products:

     

    • 1kg Nanna's Mixed Berries, with a Best Before Date up to and including 22/11/16.
    • 300g Creative Gourmet Mixed Berries, with a Best Before Date up to and including 10/12/17.
    • 500g Creative Gourmet Mixed Berries, with a Best Before Date up to and including 06/10/17.
    • 1kg Nanna's Raspberries with a Best Before Date up to and including 15/09/16.

     

    7. Will Medical Costs be met?

     

    The link between our products and the reported illnesses has not yet been confirmed. This makes it too early to comment but at all times our priority is the safety and welfare of our consumers.

  • I am having trouble finding my favourite Nanna's product, can you help?

    Nanna's fruit pies, crumbles and waffles are sold in Coles, Woolworths and Independent supermarkets. Sometimes certain flavours will only be available in larger stores, so always check at a larger store as well.

  • Where do I find specific nutrition / allergen information for your products?

    You can find all of the nutrition/allergen information on each product page. This information is also on all packaging.

  • Where do you source the ingredients for Nanna's Fruit Pies?

    The flour and sugar used in Nanna's fruit pies are sourced from Australia and the juicy apples in the fruit pies come from New Zealand. Perhaps we should have called them ANZAC pies!

     
  • What is the shelf life of a Nanna's Fruit Pie either thawed and refrigerated or cooked and refrigerated?

    Nanna’s fruit pies are best eaten straight out of the oven...delish! However if you want some for later, whether it has been cooked or just thawed, it will keep refrigerated for up to 48 hours (but we would be surprised if it wasn't gobbled up before then!)

     
  • Where do you source your Nanna's frozen berries and fruit from?

    Due to high demand, our berries are imported and the country of origin does change – depending on seasons, regions, weather conditions, quality, price and availability. In general our strawberries and blueberries come from Chile, raspberries and mixed berries are from China (the blueberries in the mixed berries come from Chile), our mango is from Vietnam and our avocado is from Peru. Rest assured, no matter where we source our frozen fruit, the same high Quality Standards apply.

     
  • Why don't you source Nanna's berries and fruit locally?

    We are one of Australia’s biggest suppliers of frozen berries and fruit, buying over 5000 tonnes a year and unfortunately there is insufficient frozen berries volume available within Australia to supply the quantities of frozen fruit at the quality we need.  Irrespective of the country, we only deal with those suppliers that have health and quality standards that pass accepted international and Australian criteria.

    We visit the sources of our fruit and berries and we and our supplier partners carry out regular inspections with all our suppliers to ensure it meets our strict quality criteria and Australian standards.  All our berries are subject to stringent testing to comply with all relevant Australian Food Standards.  There are regular inspections of our imported fruit both at source and on arrival.  There are also tests conducted by the Australian Quarantine and Inspection Service (AQIS) on a random basis.