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  • Patties Foods Voluntary Consumer Recall

     

    1. What is the consumer recall about?

     

    While there are no confirmed test results indicating a potential link to hepatitis A, we are working proactively with health authorities based on the information they have presented to date. The Consumer Recall is due to potential Hepatitis A contamination of Nanna's 1kg frozen Mixed Berries. The recall on Creative Gourmet Mixed Berries 300g and 500g, and also Nanna's 1kg frozen Raspberries, is a precautionary measure due to potential microbiological contamination.

     

    2. What products are being recalled? Is it just Nanna's 1kg Mixed Berries?

     

    As a precautionary measure, in the interests of public safety, Patties Foods has extended its Consumer Recall of Nanna's 1kg frozen Mixed Berries to include Creative Gourmet Mixed Berries 300g and 500g packs, and also Nanna's 1kg frozen Raspberries.

     

    All Nanna's and Creative Gourmet Mixed Berries, and Nanna's Raspberries, with best before dates as follows may be returned to the place of purchase for a full refund.

     

    1kg Nannas Mixed Berries up to and including Best Before Date 22/11/16.

    • 300g Creative Gourmet Mixed Berries, with a Best Before Date up to and including 10/12/17.
    • 500g Creative Gourmet Mixed Berries, with a Best Before Date up to and including 06/10/17.
    • 1kg Nanna's Raspberries with a Best Before Date up to and including 15/09/16

     

    3. What to do?

     

    Consumers should not eat these products and should return the pack to the place of purchase for a full cash refund.

     

    Any consumers concerned about their health should seek medical advice from their GP or Government Health Authorities in their state.

     

    www.health.vic.gov.au
    www.health.nsw.gov.au
    www.health.qld.gov.au
    www.sahealth.sa.gov.au
    www.health.wa.gov.au
    www.health.nt.gov.au
    www.health.act.gov.au
    www.dhhs.tas.gov.au

     

    4. Are other products affected?

     

    The Consumer Recall is only for 1kg packs of Nanna's Frozen Mixed Berries with a Best Before Date up to and including 22/11/16, 300g and 500g packs of Creative Gourmet Mixed Berries with a Best Before Date up to and including 06/10/17 for 500g and 10/12/17 for 300g, and also 1kg packs of Nanna's frozen Raspberries with a Best Before Date up to and including 15/09/16.

     

    No Nanna's fruit pies, crumbles, waffles or donuts, or other frozen fruit items are affected by the recall. Fruit used in the production of these products is not sourced from the region identified as a potential link to the health concern.

     

    No other products within the Creative Gourmet range are affected by the recall.

     

    5. Where does the fruit come from?

     

    NANNA's

     

    1kg Mixed Berries (RECALLED): Packed in China
    Raspberries Blackberries and Strawberries are sourced from China and packed in China.
    Blueberries are sourced from Chile before being packed in China.

     

    1kg Raspberries (RECALLED): Picked and packed in China

     

    1kg Blueberries (NOT RECALLED): Picked and packed in Chile.

     

    1kg Sliced Strawberries (NOT RECALLED): Picked and packed in Chile.

     

    1kg Mango (NOT RECALLED): Picked and packed in Vietnam

     

    800g Avocado (NOT RECALLED): Picked and packed in Peru

     

    CREATIVE GOURMET

     

    Mixed Berries 500g and 300g (RECALLED): Packed in China.
    Raspberries Blackberries and Strawberries are from China.
    Blueberries are sourced from Chile before being packed in China.

     

    Raspberries (NOT RECALLED): Picked and packed at different sources in China to Nanna's 1kg Raspberries, Nanna's 1kg Mixed Berries, and 300g & 500g Creative Gourmet Mixed Berries.

     

    Blueberries (NOT RECALLED): Picked and packed in Chile.

     

    Whole Strawberries (NOT RECALLED): Picked and packed in China at different sources in China to Nanna's 1kg Raspberries, Nanna's 1kg Mixed Berries, and 300g & 500g Creative Gourmet Mixed Berries.

     

    Blackberries(NOT RECALLED): Picked and packed in China at different sources in China to Nanna's 1kg Raspberries, Nanna's 1kg Mixed Berries, and 300g & 500g Creative Gourmet Mixed Berries.

     

    Cherries (NOT RECALLED): Picked and packed in Turkey.

     

    6. Where do I take the product to?

     

    Please take your pack back to point of purchase for a full refund.
    Please note refund only applies to the following products:

     

    • 1kg Nanna's Mixed Berries, with a Best Before Date up to and including 22/11/16.
    • 300g Creative Gourmet Mixed Berries, with a Best Before Date up to and including 10/12/17.
    • 500g Creative Gourmet Mixed Berries, with a Best Before Date up to and including 06/10/17.
    • 1kg Nanna's Raspberries with a Best Before Date up to and including 15/09/16.

     

    7. Will Medical Costs be met?

     

    The link between our products and the reported illnesses has not yet been confirmed. This makes it too early to comment but at all times our priority is the safety and welfare of our consumers.

  • How do you ensure you are putting the best quality meat into your products?

    All our beef and chicken is 100% Australian and sourced according  to Australian food standards. In addition we audit our meat processors regularly to ensure compliance with Patties Foods quality standards and our meat is checked and checked again before it is approved to be used in one of our pies.

  • What gluten free products do you make and where can I find them?

    While our Nanna’s and Creative Gourmet frozen fruit, are naturally gluten free, we also offer gluten free crepes under our Creative Gourmet brand which can be used for many sweet or savoury meals and entertaining solutions. These can be found in most major supermarkets and in foodservice. To find out more click here.  

  • Where do I go to find out about Patties Foods ethical sourcing policies including use of ingredients such as palm oil?

    Patties Foods have an ethical sourcing policy and conduct ethical supply audits as part of our supplier approval program. For us, achieving the greatest improvements is through genuine engagement and collaboration with our partners. To find out more click here

  • What jobs are currently available at Patties Foods?

    For information on working at Patties Foods and positions available click through to the Work With Us section of our site.

  • I am interested in finding out more about your Foodservice products, where should I look?

    Patties Foods will soon have a dedicated website for our foodservice customers which will contain details of all our foodservice products. If you would like to be notified when the site goes live, simply go to www.pattiesfoodservice.com.au, give us your emal address and we will let you know as soon as it is ready to use.

    In the meantime feel free to contact one of our friendly sales representatives in your state by going to our contact us page of this site and cliicking on the State Office button to find out how to contact your state office.

  • I am from outside Australia and would like to buy your products for my business, who do I contact?

    We’d love to talk to you about your business. Please contact infor@patties.com.au and we’ll do our best to help you out.
     

  • What do I need to do to apply for a donation or sponsorship from Patties Foods?

    For any local level (Gippsland region) donation and sponsorship requests please contact 1800 650 069. For all other requests please email donations@patties.com.au

  • I am doing a school assignment on Patties Foods, where can I find the all the information I need?

    You can find out all about Patties Foods on this site follow the links below

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